One woman walked into a Mexican Restaurant with her husband and three kids, she had the intention of enjoying a nice meal…but the following day she was left disappointed and shocked instead.
Whitney Anderson and her husband decided that they wanted to take their children out for a lovely dinner, and decided to go to Abuelo’s Mexican restaurant.
But as she later reported on Facebook, things didn’t go quite to plan. Here’s what she wrote on Facebook:
“So last night my husband and I ate at Abuelo’s in Roanoke. We tipped $10 on 45 and made it $55.40 and I signed my name. I didn’t take the blank customer copy out of the book. Today I checked my bank account and saw where we had been charged 65.40 so I called the manager and he said that’s what we wrote. I drove out there and demanded to see the receipt.
So the waitress trashed my receipt (the merchant copy) and filled out the customer copy and forged a signature that doesn’t even look like my name. I mean seriously. She could have at least tried to sign my last name anderson.
I called corporate and they said they will get back with me in less than 10 business days and the manager just said he’d refund my $10 she stole in less than 10 business days. It’s not just about $10 is the fact that this is fraud and theft!
I have been serving for 11 years now and so many people leave that blank copy of the receipt and it’s never crossed my mind to fill it out and forge their signature! I’m appalled that this place is not doing anything about it and allowing someone so dishonest to handle money and people’s credit cards.
The police are involved now. I mean, who knows how long she’s been doing this to people that probably don’t check their bank accounts regularly.”
Whitney asked to see the receipt. She was handed a fraudulent customer copy instead of a merchant receipt.
“It was almost a 25 [percent] tip and then they go behind you and fraudulently sign a name to a credit card receipt,” she said. “I don’t feel that’s any different than someone taking your debit card.”
Understandably, the woman was outraged. When the local news station learned of her experience, they broadcasted the story. Suddenly, the restaurant seemed concerned. The management gave Whitney a cash refund the next day covering her entire bill, and they apologized for her “bad experience.”
Whitney was grateful to get her money back, but she felt that she needed to warn others about this type of scam. Sadly, it happens all too often.
In order to avoid being scammed on your bank or credit cards, it is a good idea to fill out your customer copy. Even if you don’t want to fill it out, take it with you to avoid having your waitress fill it with false information. Have your bank or credit card company alert you each time you are charged, or check your statements regularly.